Printdirect.com offers a FAQ (Frequently Asked Questions) page to help understand some of the common problems and concerns customers have regarding the full-color printing process, turnaround time, and payment questions.

In this FAQ you will find information about business card printing, letterhead printing, brochure printing, and postcard printing. For example, this page explains that when printing letterhead and envelopes, we offer full bleed color on one side. When printing postcards, business cards, brochures, and flyers, however, you have the option of full color on both sides.

We also answer questions regarding full-color postcard printing, brochure/flyer orientation and folding, orientation before printing for all products, 4-color postcards, business cards, and brochures, as well as questions on such topics as turnaround times.

Although you have many options to choose from when it comes to printing your postcards and business cards, this page will explain why Printdirect.com is the best choice for you!

If you have any questions, please feel free to contact us by calling us at 1-866-515-PRINT.

• How do I sign in to my account?
The sign-in screen to enter your account is available here.
Once there, simply enter your previously registered e-mail address and password. Click here to sign in.

• Where’s my order?
To view the details and status of your order, please visit Active Jobs.

1. At the top of the screen, click on "My Account." (If you are not signed in yet, the next screen will prompt you to do so.)
2. Click on "Order History" to view the status of your order.

If your order status indicates your order has been shipped and the delivery turnaround time you requested has passed, but you still have not received your order, please click on the link below to contact Customer Care. Be sure to include your name, e-mail address and order number to help expedite our processing of your request.

• How do I re-order?
To reorder a document without any changes or edits, please visit My Account area, and click on My History:

1. Click on "My Account" at the top of the screen. (If you are not signed in yet, the next screen will prompt you to do so.)
2. Click on "My History."
3. Click on the job next to the document you wish to order.
4. Complete the checkout process

Print Direct accepts the following payment methods on our secure site: Visa, MasterCard, and American Express.

• Why do certain colors look different after they print?
Most home and small business printers are either inexpensive ink-jet printers, or color laser printers. It is impossible to calibrate any of these systems as they have a wide and varied range of methods of printing. Even though some printers use CMYK inks, many other factors have to be considered, and it is impossible to expect to consistently print perfect color.

Printdirect.com owns an extremely high-end, multi-million dollar printing facility, with consistent quality control and color correction standards. While Printdirect.com maintains as high standards as possible, it is still almost impossible to print and expect to see exactly the same color every day.

There are so many possible factors that can affect the color on your printed materials. The weather outside can play a part in affecting how the ink dries on the paper, and can change the color slightly. The paper delivered from the paper mill may be slightly brighter. The ink density and constant on-press fluctuations in color, printing press running temperature or blanket wear, could also affect color slightly. It is impossible to expect that any professional printer can produce exactly the same printed blue on two separate days. However, Printdirect.com does have high quality controls to ensure as little variation as possible, especially within a single product order.

• I forgot my password. What do I do?
If you know your e-mail address, but have forgotten your password, we will e-mail your password to you.
Please visit Forgot My Password.

If you are trying to sign in or use the password reminder link above, but you receive an error stating, "The information you provided is not valid," this means that we have no record of a registered user for that e-mail address. You most likely registered using a different e-mail address. If you need to register again, please visit:

Create A New Account

If you are trying to register and you receive a message stating, "A user with that e-mail address is already registered," this means that an account has already been created for that particular e-mail address. Only one account can be created per e-mail address.